🚚 Free Shipping Above ₹999
🔒 Secure Payments
🔄 Easy Size Exchange
📦 Pan India Delivery

About Glad and Glam

Cash on delivery

Partial Cash on Delivery (COD)

At Glad and Glam, we offer the convenience of Partial Cash on Delivery (COD), allowing you to pay a small amount in advance and the remaining balance when your order arrives.

To place a COD order, please contact our team on Instagram at @gladandglam or via WhatsApp at +91 7982299829.

How Does Partial COD Work?

● No Additional COD Charges: We do not charge any extra fee for choosing Cash on Delivery.

● Just ₹200 Advance: Pay ₹200 in advance to confirm your order.

● Pay the Rest at Delivery: The remaining order amount can be paid when your order is delivered.

Why Is an Advance Payment Required?

The advance payment helps us minimise fake orders and last-minute cancellations, ensuring a smoother and more reliable shopping experience for everyone.

A ₹200 advance payment is required to confirm every COD order, with the remaining balance payable at the time of delivery.

Important Cancellation Policy

Please note that if you choose to cancel your order at the time of delivery or refuse to accept the shipment, the ₹200 advance payment will be non-refundable and non-adjustable.

We appreciate your understanding and cooperation. Thank you for shopping with Glad and Glam and for being a part of our community!

Express Shipping | Same-Day Delivery

Need your order sooner? We offer Express Shipping, Next-Day Delivery, and Same-Day Delivery on selected orders.

Express Shipping

  • Available for many cities across India.
  • Delivery timeline: 2–5 working days.
  • Charges generally range between ₹150–₹500, depending on the weight of the items.

Next-Day Delivery

  • Available for selected cities.
  • Delivery timeline: 1–2 working days, depending on your location.
  • Charges generally range between ₹450–₹1,500, depending on the weight of the items.

Same-Day Delivery (Delhi NCR)

  • Assured same-day delivery is available within Delhi NCR only.
  • Delivery charges generally range between ₹100–₹450, depending on the delivery location.
  • Customers may also choose to pay the exact courier charges directly to the delivery partner.

How to Request Express Delivery

To check availability and exact charges, please contact us before placing your order with your cart details on:

We’ll confirm:

  • Delivery availability for your location
  • Exact shipping charges
  • Estimated delivery timeline

Please note: WhatsApp support is available via message only — we’re unable to take calls.

Important: Please contact us before placing your order, as it can be difficult for us to make shipping changes once the order has been confirmed.

Orders confirmed before 12 PM are generally dispatched on the same day. For orders placed after 12 PM, dispatch will depend on staff availability, and our team will confirm the earliest possible shipping timeline. 

Choosing the Best Shipping Option

When reaching out to us, please let us know by when you need your order delivered. Based on your timeline and location, our team will be happy to suggest the most suitable shipping option for you.

In many urgent cases, we generally recommend Express Shipping, as these are often the most practical and cost-effective options.

Next-Day Delivery is also available for selected cities; however, the charges can be significantly higher as the additional cost is determined by the courier and logistics partners for priority handling and faster transit.

Our team will always guide you with the best available option based on your delivery timeline, location, and order details.


Standard Shipping

  • Free shipping on all prepaid orders above ₹990
  • Estimated delivery timeline: 3–10 working days, depending on your location

All regular orders are shipped via Standard Shipping unless Express / Next-Day / Same-Day delivery is requested and confirmed by our team.


Important Note

While we always do our best to deliver your order within the promised timeline, Express Shipping and Next-Day Delivery may occasionally experience slight delays due to unforeseen circumstances, weather conditions, natural calamities, or courier-related issues beyond our control.

We will always make every effort to ensure your order reaches you as promised, and we kindly request your cooperation and understanding in such situations.

RETURN/EXCHANGE POLICY

Return & Exchange Policy

At Glad and Glam, we want you to feel confident and happy with every purchase. If your order doesn’t fit as expected or the product isn’t quite what you had in mind, we offer a size exchange or store credit, subject to the terms outlined below.


Please read our policy before placing your order.

1. Return & Exchange Request Window

Customers can raise a return or exchange request within 4 working days of successful delivery by emailing our customer support team at:
customerservice.gladandglam@gmail.com

 

Please include your order number and the reason for your request so our team can assist you promptly.

Requests submitted after the specified period will not be accepted.

 

2. Available Options: Size Exchange or Store Credit

If you are unhappy with your purchase due to fitting issues or personal preference, you may choose one of the following options, subject to eligibility:

  • Size Exchange: Exchange the item for another size of the same product, subject to size availability.
  • Store Credit: Receive store credit for a future purchase with Glad and Glam.

Size exchanges & store credit are permitted only once per order.

If your preferred size is unavailable in the same product, store credit will be issued instead. Store credit will remain valid for 12 months from the date of issuance.


Please note that due to shipping charges and other packing charges we dont offer payment to original mode of payment .


3. Return Shipping & Packaging


Once your request has been approved by our team, the item must be self-shipped to our designated return address within 24–48 hours of approval.

  • Return shipping costs must be borne by the customer.
  • Please pack the item securely in its original packaging.
  • The item must be unused, unwashed, unaltered and in its original condition, with all original tags and packaging intact.


The returned parcel remains the customer’s responsibility until it reaches our warehouse. Glad and Glam cannot process an exchange or store credit for parcels that are not received by us.

4. Quality Check & Approval

All returned items undergo a quality inspection upon receiving.

To qualify for a size exchange or store credit, the item must be unused, unwashed, unaltered and free from stains, odours or damage.

If an item does not meet our return conditions, the request may be declined, and the item may be shipped back to the customer at the customer’s expense.

Please ensure that the item is packed appropriately. Parcels with inadequate packaging or tape applied directly to the garment or its original packaging may be refused.


5. Non-Returnable & Non-Exchangeable Items

For hygiene and product-quality reasons, the following items are not eligible for returns, size exchanges or store credit:

  • Lingerie: All lingerie products are non-returnable and non-exchangeable.
  • Sale items: Products purchased during a sale or offered at discounted sale prices.
  • Ineligible or used items: Products that have been washed, worn, altered, damaged or returned without their original tags and packaging.

These exclusions do not affect the process for reporting a verified damaged or defective item under the policy below.


6. Damaged, Defective or Incorrect Items

We take the quality of our products seriously. If you receive a damaged, defective or incorrect item, please notify our customer support team within 24 hours of delivery by emailing customerservice.gladandglam@gmail.com.

Please include clear photographs and an unboxing video showing the issue, along with your order details, to help our team assess the claim.


If your parcel appears tampered with or damaged upon delivery, please avoid accepting it where possible and inform our support team immediately.


7. What Is Not Considered a Product Defect?

The following are generally not considered manufacturing defects or valid reasons for a damage claim:

  • Slight colour variations caused by lighting, photography or differences in screen displays.
  • Minor variations in print, lace patterns, design details or their placement.
  • Measurement variations within ±3 cm of the stated product measurements.
  • Minor imperfections such as loose threads or crease marks that do not materially affect the product.
  • Stains, odours or damage caused by makeup, perfume, deodorant, washing, or handling while trying on the item.
  • Personal preferences regarding the product’s style, fit, appearance or perceived quality.
  • A preferred size being unavailable when an order is placed.

Eligible customers may still request a size exchange or store credit for personal preference or fitting issues, provided the item meets all applicable eligibility requirements.


8. Reasons a Request May Be Declined

Glad and Glam reserves the right to decline a return or exchange request in the following circumstances:

  • The request is raised after the permitted four-working-day window.
  • The item does not belong to Glad and Glam.
  • The product falls under a non-returnable or non-exchangeable category.
  • The request was not submitted through our official customer support email.
  • The returned item shows signs of use, washing, alteration, make up stains, odours or customer-caused damage.
  • The item is returned in inadequate packaging or does not meet the required return conditions.
  • The returned parcel is not received by our warehouse.


9. Policy Updates

Glad and Glam reserves the right to update or revise this policy when necessary. Any changes will be published on our website, and customers are encouraged to review the latest policy before placing an order.


For any questions or assistance regarding returns, exchanges or store credit, please contact us at customerservice.gladandglamt@gmail.com.

Thank you for shopping with Glad and Glam. We appreciate your trust and look forward to making your shopping experience a pleasant one.

Contact Us

We’d Love to Hear From You

If you have any questions about your order, shipping, returns, or products, feel free to reach out to us anytime.

📧 Email Support
customerservice.gladandglam@gmail.com

📷 Instagram
@gladandglam

📞 Customer Support
7982299829
(Please note: We are currently available via WhatsApp/messages only.)

📍 Location
Delhi, India


Customer Support Hours

Monday – Saturday
11:00 AM – 7:00 PM (IST)


Response Time

We usually respond within 24 hours.

Thank you for shopping with GLAD AND GLAM ✨

About Us

At Glad and Glam, we believe fashion is more than just clothing — it is confidence, personality, and self-expression. Our brand was founded in 2020 with a vision to keep style alive and accessible during challenging times, inspiring women to feel beautiful, confident, and empowered every day.

We are passionate about bringing the latest fashion trends and stylish apparel to women who love elegance, comfort, and affordability in one place. From casual everyday wear to statement outfits, every collection at Glad and Glam is carefully selected to help you express your unique style effortlessly.

Our mission is simple — to make trendy fashion affordable without compromising on quality. With a wide range of outfits available from XS to 3XL, we proudly celebrate every body type because we believe beauty comes in every size.

At Glad and Glam, customer happiness is at the heart of everything we do. We aim to provide a smooth and enjoyable shopping experience with easy ordering, secure payments, and reliable doorstep delivery.

When you look good, you feel confident — and that confidence is the true glamour we want every customer to experience.

Thank you for choosing Glad and Glam. We are always glad to bring the glam to you.